Welcome to Flowers Stockwell. These Terms & Conditions govern your use of our online shop and flower delivery services, specifically optimised for customers in Stockwell and the surrounding areas. By placing an order on our website, you agree to adhere to the terms outlined below. Please review these carefully before making a purchase, as they affect your rights and obligations.
For the purposes of these Terms & Conditions:
- "We", "Us", "Our" refers to Flowers Stockwell.
- "You", "Your" mean the customer placing the order.
- "Agreement" refers to these Terms & Conditions.
- "Products" mean flowers, plants, and related items offered for sale.
- "Website" is our online shop through which orders are placed.
Flowers Stockwell provides online order and delivery of fresh flowers primarily within Stockwell and nearby areas. All deliveries are subject to availability and delivery policy. These Terms & Conditions apply to any use of our website and to all sales conducted through the website, regardless of delivery location, provided it is within our service area (Stockwell and surrounding areas).
To place an order for flower delivery in Stockwell, customers must select their preferred Products, add them to their cart, and proceed through our secure online checkout. Should you choose to create an account, you will provide us with personal information, which must be accurate and current. Alternatively, you may check out as a guest. All orders placed are subject to confirmation. Once submitted, you will receive an order summary and, subsequently, a confirmation notification once your order has been accepted and payment received.
We reserve the right to refuse any order at our absolute discretion, including but not limited to situations where payment is not authorised, delivery address is outside our coverage, or Products are unavailable.
All Products displayed are subject to availability. On rare occasions, certain flowers or Products may be unavailable due to seasonal variations or supplier issues. In such instances, we reserve the right to substitute items of equivalent value and quality. We endeavour to match the theme and style of your selected arrangement as closely as possible, particularly for deliveries in Stockwell and its surrounding areas.
All prices on the website are listed in Pound Sterling (GBP) and inclusive of VAT where applicable. Prices are subject to change at any time without prior notice; however, the price at the time of order will apply to your purchase. Additional charges such as delivery fees will be clearly communicated during checkout, before final confirmation.
We accept major debit and credit cards, and other payment methods as indicated during checkout. Payments must be completed in full at the time of order. All transactions are processed securely, and you are responsible for ensuring payment details are correct. Orders will only be processed and dispatched upon receipt of payment in full.
Our online flower delivery service covers Stockwell and neighbouring areas. Delivery dates and times are selected during the checkout process, but cannot be guaranteed. We will make every reasonable effort to deliver on your requested date. If the recipient is unavailable at the time of delivery, flowers may be left in a safe place, with a neighbour, or a redelivery may be attempted depending on circumstances. By placing your order, you agree we may use our discretion in these cases to ensure timely delivery.
It is your responsibility to provide accurate delivery information. If an address is incorrect or incomplete, we cannot be held responsible for failed delivery. Additional charges may apply for repeat deliveries where the failure was due to inaccurate address information provided by you.
Should you wish to amend or cancel your flower delivery order, you must contact us as soon as possible. For orders destined for Stockwell or nearby, we require a minimum notice period of 24 hours before the scheduled delivery date for any changes or cancellations. After this period, we reserve the right to refuse amendments or cancellations, particularly if preparations or dispatch have commenced.
Refunds for cancelled orders will be processed promptly, back to the original payment method. Please allow a reasonable period for funds to appear in your account, depending on your payment provider. If an order has been delivered or is already out for delivery, we are unable to process a cancellation or refund for perishable goods.
Due to the perishable nature of flowers and plants, we are unable to accept returns, except where Products are damaged or not as described upon arrival. If you believe your delivered order is not up to standard, please contact us within 24 hours of receipt, providing photographic evidence if possible. Where a defect is confirmed after investigation, we will offer a replacement or full refund, at our discretion.
Refunds cannot be provided for issues arising from incorrect address details supplied by you, or if efforts to deliver are unsuccessful due to recipient absence, unless the fault is ours.
By ordering from Flowers Stockwell, you confirm that:
- You are at least 18 years of age and legally capable of entering into binding contracts.
- All information supplied during ordering, including delivery address and payment details, is accurate and up to date.
- You will ensure someone will be available for receipt of the delivery, or suitable arrangements have been made.
While we make every effort to ensure fresh, high-quality flower delivery in Stockwell and surrounding areas, our liability is limited to the value of the Product purchased. Except where required by law, we shall not be liable for any indirect, incidental or consequential losses, including but not limited to loss of goodwill, or profit, arising from use, misuse, or inability to use our Products or services.
We do not accept liability if delivery cannot be made due to circumstances beyond our control, such as severe weather, traffic accidents, or force majeure events. Our website may provide guidance on flower care; however, we disclaim responsibility for the ongoing condition of flowers after delivery, where appropriate post-delivery care is not followed.
The design, images, text, logos, and all other content on our website remain the property of Flowers Stockwell or our licensors. No content or portion of the website may be reproduced, copied, or publicly displayed without our prior written permission.
All personal information collected during your interaction with Flowers Stockwell is handled in accordance with current data protection laws and our dedicated privacy policy. We only use your information for processing orders, and, where you have consented, for marketing communications. Please review our privacy policy for full details regarding data management and your rights.
These Terms & Conditions represent the entire agreement between you and Flowers Stockwell concerning online sales and flower deliveries, superseding any previous terms. If any provision is deemed unlawful or unenforceable by a competent court, the remaining provisions will remain valid and in force.
We reserve the right to amend these Terms & Conditions at any time. Any change will become effective once published on our website, and your continued use of our services indicates acceptance of the updated terms.
This Agreement and any dispute arising from it will be governed by and construed in accordance with the laws of England and Wales. All parties submit to the exclusive jurisdiction of the courts of England and Wales for the settlement of any disputes, matters or claims arising under these Terms & Conditions.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please use the contact methods made available on our website. We strive to respond promptly and address any issues to your satisfaction.
These Terms & Conditions are specifically applicable to orders placed for delivery in Stockwell and its neighbouring areas. If in doubt as to whether your chosen delivery address is covered, please check serviceable areas at checkout or contact us for confirmation before placing an order.
Thank you for choosing Flowers Stockwell for your local flower delivery needs. We are committed to providing you with efficient, reliable, and high-quality e-commerce flower delivery services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 17 Stockwell Rd, London, SW9 9AU.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Stockwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Stockwell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
