At Flowers Stockwell, we are dedicated to delivering premium and freshly-cut flowers to every address in Stockwell and the surrounding areas. As a trusted local florist, your satisfaction is at the heart of our service. To ensure complete confidence in ordering from us, we have created an easy-to-understand returns, refunds, and complaints policy—centred around our Fresh Flowers Guarantee in Stockwell.
When you order with Flowers Stockwell, you can expect your flowers to arrive at their best. Our Freshness Guarantee ensures your bouquet will remain vibrant and beautiful for a minimum of 5 days from the time of delivery, provided care instructions are followed. This commitment to quality applies across all our ranges, whether for homes, offices, or special Stockwell events.
On rare occasions, flowers might arrive damaged or not up to our usual high standards due to circumstances beyond our control. If you receive an arrangement that is wilted, damaged, or compromised in any way, please contact us on the same day of delivery. To help us resolve the situation quickly, we may ask you to provide a clear photo of the affected bouquet in its original packaging. This allows us to assess the issue promptly and offer the best solution.
Our bouquets are guaranteed to stay fresh for at least 5 days. If your flowers begin to fade significantly before this period—excluding reasons such as incorrect care or exposure to extremes—please inform us within the 5-day freshness window. Our team is dedicated to investigating all claims and ensuring that you are eligible for either a full refund or a free replacement bouquet, depending on your preference and the specific circumstances.
Once your complaint or request has been reviewed and approved, you can choose between:
Your happiness and trust mean everything to us. Our customer care team treats every query with the utmost care and personal attention.
If you are dissatisfied for any reason, or wish to make a complaint about our products or service, we welcome your feedback. Here’s how our complaints process works:
At Flowers Stockwell, all feedback is appreciated and helps us continue being a Stockwell florist trusted by households and businesses alike. Your satisfaction drives our dedication to quality and service, today and every day.
We are proud to support the Stockwell community, delivering beautiful, fresh flowers with prompt, reliable service. If you ever have any questions about our returns, refunds, or complaints process, please know that we’re here to help and determined to make things right.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
